How can I make sure that I will receive a genuine product as displayed in the website?

We are very happy that you are interested on our items .We do our best to satisfy our customers, because YOU are the most important part of our business.

How can I purchase?

You can visit our  shop, place your order online or by telephone

How can I know what is new?

Please subscribe to our newsletter, we will be pleased to send you news about our products and services.

Can I pay through credit card?

Credit card payment is available.

Can I pay cash?

Sure, cash on delivery payment is available.

Do I need to pay extra taxes or any other amounts than displayed on our website?

Our price include  taxes, you will pay courier charge for delivery according to your area.

Can I change the order?

Sure, at any time, before delivery you can choose to change the order for a different item, or to a different number of items you would like to purchase.

Where can I collect my order?

Our delivery department is more than happy to deliver your order to any location within U.A.E .,within 5 days from confirmation.

When I am going to receive my order?

Within 5 days from confirmation.

What if I didn’t like the product after I received it?

In case the product you received is not flawless, as displayed on the website, definitely we will change it for you,.

What if there was something missing or damaged with my order?

Our promise is to provide you with the highest service,so please don’t hesitate to contact our customer service in case of such unpleasant incident.

what will be the procedures of the purchasing process?

When you place your order, you will get a call from our delivery department, to inform you regarding the delivery date or the schedule another day suitable with your program.

what will be the procedures in case of any breakdown happened to the “under warranty purchased item”?

If within 30 days after the delivery time, give us a  call. The concerned department will acknowledge your complaint and solve it within one week.
In case of more than 30 days from the delivery time, you are asked to bring the item to our store, or you will just pay a transportation charges, and  our concern department will handle this issue properly.

what will be the charge of delivery?

Normally the delivery charges for Sharjah and Ajman = 30 AED
Dubai= 40 AED
Any other location except The Northern Emirates. = 80 AED,